Your operator is the first point of contact that a caller has with your organization – leaving a lasting impression of your business. But operators face a unique set of communications challenges. They are expected to efficiently handle a large volume of calls that range from time-consuming routine inquiries through to urgent high value transactions. ZCC gives your operator superior call handling abilities, ensuring that every caller’s first impression of your organization is a positive one.

• Displays info. about who is calling you on screen
• Shows the status of held and parked calls, and who for
• Live Status of all staff, withinformation such as whether a user is on the phone, diverted to voicemail, which voicemail message…
• Allows virtually unlimited speed dials.
• Operator can use handset or headset options
• Email from within the operator console
• View history of missed, made and received calls
• Web browser within the application

ZCC gives operators more information about callers, allowing them to manage every call in a personalized and professional manner. A familiar Windows XP/Vista based interface makes the console simple to use, even for backup operators who may not use it every day. Call processing is quick and easy using the mouse or hot keys; and operators can identify and prioritize incoming calls before they answer them, ensuring that your most important callers are never kept waiting. Console gives operators all the tools they need to deliver the best possible service to your callers.