Unified Communications
Desktop For Outlook
Your Call Centre is the first point of contact for prospects and customers. Zeacom Call Centre gives agents the ultimate tools to optimize communications across all media, and to make the most of each business opportunity.
Mobile Phone Integration
Zeacom Agent Desktop is powerful management tool. As contact centres become an increasingly vital part of operations, the need to monitor performance of agents and queues increases Reporting is live and through statistical reports.
Unified Messaging
Zeacom ZCC Reports empower users to run ad-hoc and automated customized reports about their contact center agents, call handling and system setup, giving you powerful, clear and professional statistics information.
Windows Operator Console
With an NEC and Zeacom combined solution you can easily distribute your contact centre agents geographically across seperate offices or working from home utilising VoIP and SIP technologies.
Conferencing
Improve productivity, reduce carbon emissions and improve workflow with face-to-face conferencing, at no recurring cost, over existing data infrastucture, utilising Zeacom and NEC systems.
Office Communication Server
Integration with Microsoft Office Communication Server simplifies workflow and your communication systems. You can seamlessly integrate Microsoft Office systems, your NEC telephone system and Zeacom Call Centre.