Web Chat

Online customers can request live interaction with your contact centre agents by establishing an on line text conversation.

Web Chat is a great way to make your web site more interactive, encouraging customers to contact you. With a click of the mouse your customers are instantly talking to you by telephone, email or via a chat session allowing you to provide superior customer service and close sales.

Web Chat is a great way to make your website more interactive by encouraging customers to contact you with a click of the mouse. With Web Chat, your contact center can provide superior customer service and human-enable your website to generate more revenue.


  • Allow callers to communicate in real-time with contact centre agents via a text chat button
  • Web Chat is a great way to make your web site more interactive
  • Callers are requested to enter an email address in order to chat
  • All the skills based routing protocols and contact centre queuing parameters already established can be applied to the Web based customer interaction
  • With a click of the mouse your customers are instantly talking to you by telephone, email or via a chat session allowing you to provide superior customer service and close sales
  • Push URL’s to your potential customers
  • Full reporting on web chat calls


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