With a Zeacom Contact Centre solution, your organisation can extend the full capabilities enjoyed by agents in your contact centre to the agents working at home, from a hotel or remotely ‘on the move’.

With the Zeacom Communications Centre, you can grow your contact centre beyond the limits of its current facilities without increasing overhead and offer agents the option of working at home without the need, expense or hassle of a daily commute

It can also extend your options by enabling you to recruit new agents from outside your geographic area of operation without requiring them to relocate.

By utilising the remote functionality of the NEC telephone system combined with the Zeacom Communications Centre, Remote agents have complete access to the voice and data capabilities enjoyed by their colleagues inside the contact centre

All a remote agent needs to be a fully integrated member of the contact centre team is an IP Phone (or perhaps a notebook or desktop computer) and a high-speed Internet connection.

Remotely, agents and supervisors experience the same functionality as they would within the four walls of the main office building, whilst supervisors can log in, log out & change parameters of remote agents. Supervisors can also view agents regardless of location