Why wait for your customers to call you! You can generate additional revenue, proactively manage customers and improve the productivity of every outbound customer contact by intelligently managing outbound call campaigns from within your Contact Centre solution. You may automate the call processing for all your outbound call campaigns from within your Zeacom Communications Center solution. Outdial will automatically initiate all your outbound calls before handing them off to the Zeacom Communications Center Integrated IVR system for processing.

Outdial gives contact centers the ability to automate and intelligently manage the call processing associated with outbound campaigns, from within an existing Zeacom Communications Center (ZCC) solution. Outdial automates outbound calls which are subsequently handed off to the ZCC Integrated IVR system for processing.

Typical business drivers for adding Autodial functionality to a contact center include:

Outbound campaigns often involve time-consuming manual processes which eat up valuable contact center resources. With labor being the single largest cost component in any contact center, efficient use of agents’ time is critical. Automated dialing technology has been implemented to address this issue as there are no staffing costs associated with processing these outbound calls.

To address these issues, Zeacom created the ZCC Autodial solution. Autodial offers contact centers an integrated and cost-effective means of delivering and processing outbound calling campaigns without involving an agent.