Multi Site Contact Centre
Callers want to have access to a contact centre, such as a Help Desk, for more hours than a standard working day. Contact centres often solve this problem by linking one centre with another across different countries with different time zones.
Extended Operations
Extend the use of your contact centre without increasing costs by overflowing calls to other sites during a period of peak traffic. Network Queuing also gives you more flexibility with your operating hours, allowing you to cater for multiple time zones by directing calls to sites that are still open.
Allow your callers to be answered by agents in any one of your networked call centres
Allows contact centres in different geographic locations to network together and operate as if they are one central site
Real time centralised reporting
One central contacts list, helping you administer easily
Ability to view agents at local sites
Offers callers extended business hours with overflowed call abilities which allows businesses to gain a distinct advantage against their competition
Caters for multiple time zones
Business continuity and disaster recovery
Extends your hours of operation without extending costs
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