Interactive Voice Response (IVR) is an interactive technology that allows a computer to detect voice and keypad inputs. With IVR your callers can use their touch-tone telephone to request information, the IVR then searches the appropriate internal databases and automatically responds to the caller with the information requested without the need for agent intervention.

With IVR functionality within your business or organisation, your customer never encounter a busy tone and your are always ready for the next customer call, 24 hours a day, 7 days a week.

IVR systems can be used to control almost any function where the interface can be broken down into a series of simple menu choices. In telecommunications applications, such as customer support lines, IVR systems generally scale well to handle large call volumes.

Think of IVR as a voice computer. Where a computer has a keyboard for entering information, an IVR uses remote touch-tone telephone keys, or voice recognition – whatever the computer can do, an IVR can do, from ordering a parcel pickup to requesting approval for a credit card transaction.

Reduced caller waiting times, IVR frees up customer service representatives, leaving them to attend to only those calls that require personal assistance. Callers can access your contact centre 24 hours a day, 7 days a week, without increasing operating costs – with multilingual Support, automatically identifies which languages to play, based on the indial number called, or selection by the caller