Contact Centre Email Queuing

Email Queuing allows your contact centre to treat emails in the same way as they treat phone calls, emails are queued, then delivered to the agent once they are available to deal with them. If the agent takes too long to respond to the email, the email will be delivered to the next available agent, emails are never allowed to disappear into the agent’s overfull inboxes.

Once the agent has answered the email, the email will not be taken back from them, agents can be configured to handle as many concurrent queue emails as you require, and you can require wrap up information to be entered upon deletion of email, this information can also be reported on.


  • A customer can email directly from your website or they can use a variety of other email addresses, such as info@netco-uk.co.uk
  • Emails are queued, then delivered to the agent once they are available to deal with them
  • If the agent takes too long to respond the email will be delivered to the next available agent, in this way emails are never allowed to disappear into the agents overfull inboxes
  • The e mail is delivered to agents email viewer, i.e. Microsoft Outlook
  • Communication costs are lowered as callers no longer need to hold in a phone queue
  • Emails can be tracked, reported on and filed for later use
  • Emails are becoming a much more prevalent method of first contact, many people prefer it to the telephone
  • The number of queued emails along with their details are displayed in the agents desktop software

    • Netco have helped hundreds of companies and organisations in the UK – from London to Inverness, from Manchester to Southampton, from Luton to Birmingham and worldwide – in America, Australia, Europe and the Far East handle their callers faster, more efficiently and helped improve their business with Zeacom Email Queuing integration. Netco continue to help with value-added maintenance and tiered support from a team of seasoned professional account managers, technicians and engineers. How can we help you?


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