Contact Centre

A Zeacom contact centre combined with your NEC telephone system gives you the ability to intelligently route incoming calls, and provide information to make informed decisions. Within the Zeacom system, an on-board database collects data on every call, allowing you to produce real time or historic detailed reports.

NEC Zeacom contact centre solutions allow integration of all types of media, web chat, web callback, email and fax queuing, and IVR products, and provide a single report on these communications, on a single server.

Your agents will deliver a superior performance that has a positive impact on customer satisfaction, your callers’ brand experience and revenues.



  • Delivery of calls depending on the skills of agents – skills based routing
  • Prioritise calls by Calling Line ID or number dialled
  • Provide agents with automatic/manual after call ‘Worktime’
  • Alert the agents and supervisors when the queue/s reach a busy status
  • Block queues to restrict the amount of callers waiting within the queues
  • Ability to code calls to determine the call type or result of the call
  • Supervisory monitoring of agents calls
  • Real time agent and queue status displays
  • Delivery of calls to agents based on wait time, agent skills and/or call priority
  • Provide a snapshot of the contact centre’s current service levels through detailed Grade of Service


    • A ZCC Unified Contact Center provides your agents with a smart multimedia solution that can cope efficiently with large numbers of inbound inquiries and outbound contacts – by email, fax, IM, web chat, SMS or phone.

    Netco have helped hundreds of companies and organisations in the UK – from London to Inverness, from Manchester to Southampton, from Luton to Birmingham and worldwide – in America, Australia, Europe and the Far East handle their callers faster, more efficiently and helped improve their business with a Zeacom Contact Centre. Netco continue to help with value-added maintenance and tiered support from a team of seasoned professional account managers, technicians and engineers. How can we help you?


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