Announcements

Zeacom’s Announcement system will allow the caller to listen to customised greetings and announcements while they wait in the queue for their telephone call to be taken. A major concern for any contact centre manager is abandoned calls, which often equates to lost business or a more frustrated support caller.

With your NEC and Zeacom, you can play an unlimited number of different, and specific announcements per queue, which keeps your customers entertained and informed. The Zeacom Announcement service also provides the contact centre with an opportunity to up-sell additional products and services.

The Zeacom Announcement keeps callers updated with their position in the queue. Experience has shown by doing this they are less likely to abandon their call.


With the Zeacom Announcement service on your NEC telephone system you can:

  • Have different queue announcements depending on the time of day and day of week, position in queue, the number they called, the number they’re calling from and many more variables.
  • Have virtually unlimited number of different announcements on a per queue basis
  • Provide telephone callers with their current position in queue or their estimated time to answer
  • Offer callers the option of leaving the current queue for another destination – for example, an operator, text announcements or another queue
  • Allow callers to access internal extensions without operator intervention
  • Provide multi-lingual capabilities on a per queue basis
  • Identify callers via PIN number or account number
  • Provide specific agent routing via Caller ID

    • Netco have helped hundreds of companies and organisations in the UK – from London to Inverness, from Manchester to Southampton, from Luton to Birmingham and worldwide – in America, Australia, Europe and the Far East handle their callers faster, more efficiently and helped improve their business with Zeacom Custom Announcements. Netco continue to help with value-added maintenance and tiered support from a team of seasoned professional account managers, technicians and engineers. How can we help you?


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