Zeacom Contact Centre
Announcements
Abandoned telephone calls equate to lost business and to replay the same announcements to callers is likely to annoy them…to the point that the customer hangs up. Be smart with your announcements with NEC and Zeacom.
Callback
Providing a Zeacom Callback feature within your NEC contact centre solution helps ease the customer experience and improve relations. The caller can leave a message within Zeacom and retain their position within the queue.
Contact & Call Centre
Your Call Centre is the first point of contact for prospects and customers. Zeacom gives agents the ultimate tools to optimize communications across all media, and to make the most of each business opportunity.
Database Integration
Integration with existing NEC, Zeacom or future systems and databases can seamlessly merge your business practices, reducing the links in a chain, making less margin for error and streamlining your business.
Email Queuing
Methodically queuing inbound emails to agents creates order and efficiency when dealing with email communications as well as empowering your management with statistical knowledge of operations through reports.
Fax Queuing
Using an NEC PBX and Zeacom Contact Centre to queue inbound faxes for agents allows you to prioritise inbound requests, retain a trail of transactions and create a paperless environment for your organisation.
IVR
IVR allows callers to use their telephone to request information. IVR searches a database and automatically responds to the caller with the information requested without the need for agent intervention.
Multi Site Contact Centre
Distributing skill and support over a wider geographic area can enable your business with the useful resource to provide a better service, for a longer period of time and spreads workload reducing staff requirements.
Out Dial Contact Centre
Creating an automatic out dial facility within your Zeacom contact centre enables you to drastically improve efficiency and more tightly manage your outbound telephone services by sequencing an outbound campaign.
Remote Agents
With an NEC and Zeacom combined solution you can easily distribute your contact centre agents geographically across seperate offices or enabling users to provide telephone support and work from home.
Call Centre Reporting
Zeacom Reports empower agents and supervisors by automatically generating customised reports about the contact center agents, call handling and system setup. These can be in CSV, Excel, PDF or virtually any format you require.
Supervisor & Agent Software
Zeacom Agent Desktop is powerful management tool. As contact centers become an increasingly vital part of company operations, the need to monitor performance of individual agents and queues increases.
Web Callback
Zeacom Web Callback enables your audience to enquire via a web site, which enters your call centre queuing system just as any other type of media. Zeacom automatically sets up a callback from agent to audience.
Web Chat
Web Chat enables a browser-based messaging mechanism, which is queued amongst all your other contact centre media bringing another method with which you can engage with your audience.
SMS Integration
Our SMS software and gateway delivers lower costs and increased productivity to your business. SMS messages are quick and easy to send and convenient to receive, and people usually read them as they arrive.