Sophos

Sophos is a world leader in protecting businesses against viruses and spam. Over 25 million users from organisations of all sizes already benefit from the software.

Sophos’s global headquarters are based in Abingdon, Oxfordshire, UK, the new purpose-built 32 million facility covers a total of 145,000 sq ft.

The Queen and the Duke of Edinburgh toured the premises meeting staff during the official opening.

The Technology

  • Over 1,200 Ports
  • 700 port NEC system in Abingdon (UK)
  • 250 Port NEC system in Vancouver
  • 200 port NEC system in Boston
  • 100 port NEC system in Australia
  • All sites linked using Voice over IP on an IP Virtual Private Network (MPLS) Digital Display handsets for every user
  • 200 call centre agents
  • Windows Operator Consoles
  • Fully Integrated voicemail
  • 300 Screen phones with full functionality (screen dialling, screen popping, busy lamp field status etc.
  • Networking software allowing 100% functionality
  • ‘Follow the sun’ call centre
  • Full call centre software (ACD)
  • Announcement module (ACD)
  • Call back modules (ACD)


    • The 700 port NEC telephone system was installed by Netco in their new Abingdon head office in 2003. Following the successful installation, New England have rolled out NEC systems for Sophos in Vancouver, Boston & Australia, forming a ‘follow the sun’ call centre across Sophos sites with over 1000 ports.