Understand the Zeacom Telephony Environment (CTI)

Click here to view the interactive diagram explaining how the Zeacom Telephony Environment works (CTI).

godlike Uncategorized

NEC and Zeacom offer a wide range of 21st century telephony applications to enable your business to work better and improve productivity.

Click here to view the interactive diagram explaining Rich Presence, Outlook Integration, Mobility, Unified Contact Center and Conferencing.

godlike Uncategorized

UCE Collaboration offers robust features for large organizations; Hosted Collaboration offers affordable service-based solution for SMBs

June 9, 2009 – NEC Unified Solutions, Inc. (“NEC”), a leader in enterprise business communications, today launched UC for Enterprise (UCE) Collaboration, a video and web conferencing and collaboration application designed to help enterprises make meaningful remote contact with customers and employees alike. Hosted Collaboration, a web-based service offering the same features and functionality to small- and medium-sized businesses, is also now available.

According to industry research firm IDC, 2009 is potentially “the year of the great video experiment” for large enterprises worldwide. Additionally, SMBs worldwide are expected to spend more than $2.8 billion on audio, video and web collaboration solutions through 2012, according to a November 2008 AMI-Partners report. With both UCE Collaboration and Hosted Collaboration, companies have the ability to build closer relationships with existing customers, expand their reach, and project a more professional image with minimal upfront cost and a low total cost of ownership (TCO).

NEC’s UCE Collaboration, a key element of NEC’s UC for Enterprise Suite, and the Hosted Collaboration service facilitate scheduled or impromptu video or web collaboration, thereby helping companies extend their reach and potentially reduce costs. Each solution allows enhanced business relationships by providing the opportunity for frequent, meaningful touch points with customers and employees. By leveraging UCE or Hosted Collaboration, businesses can ease network management issues and reduce the need for costly business travel. Both UCE Collaboration and Hosted Collaboration enable:

Frequent, meaningful contact for enhanced customer service
Remote product demonstrations
Remote technical support and training
More effective meetings compared to audio only conference
“We believe that businesses large and small are becoming more geographically dispersed and mobile than ever, driving a need to collaborate and react quickly and efficiently in order to stay competitive,” said Jay Krauser, general manager of core solutions and engineering, NEC. “As organizations look at their bottom line, applications that can help decrease costs, increase revenue or help attract and retain customers are more likely to be considered to help the overall business objectives.”

Both UCE Collaboration and Hosted Collaboration incorporate the audio, web and video components needed for live online meetings. Users only need a PC with a broadband connection to the Internet. A basic webcam and microphone are required to participate in a video collaboration session. UCE Collaboration offers the added security of residing behind the corporate firewall, while Hosted Collaboration offers the convenience of a Web-based service.

Features of both UCE and Hosted Collaboration include:

Video Conferencing – from 1 to 16 video windows open during a conference; the meeting moderator can dynamically control the video feeds to select which conference participants are visible at any time; the moderator can define who is viewed and by whom, as well as mute individual participants’ video and/or audio (if using VoIP streaming audio). The total number of participants is only limited by the number of seats purchased.
VoIP –Voice over Internet Protocol is provided to enable participants to talk and hear one another by using standard PC speaker/microphones or headsets.
Whiteboarding – a freeform whiteboard for drawing, brainstorming, and working out ideas that is shared between all conference participants.
Desktop Sharing – users share desktop or a specific application with others for them to view as they present, demonstrate a product, or provide training.
Applications/Computer Sharing – participants can work on a document, spreadsheet or presentation on one user’s computer together; users may give other participants control of their desktop.
Polling/Surveys – take instant polls and have the system provide an immediate graph of the results to be shared with the group; survey participants in detail and store results on the conference server for review after the conference session.
NEC Introduces Video & Web Collaboration Solutions for Enterprise & SMB

UCE Collaboration offers robust features for large organizations; Hosted Collaboration offers affordable service-based solution for SMBs

IRVING, TX, June 9, 2009 – NEC Unified Solutions, Inc. (“NEC”), a leader in enterprise business communications, today launched UC for Enterprise (UCE) Collaboration, a video and web conferencing and collaboration application designed to help enterprises make meaningful remote contact with customers and employees alike. Hosted Collaboration, a web-based service offering the same features and functionality to small- and medium-sized businesses, is also now available.

According to industry research firm IDC, 2009 is potentially “the year of the great video experiment” for large enterprises worldwide. Additionally, SMBs worldwide are expected to spend more than $2.8 billion on audio, video and web collaboration solutions through 2012, according to a November 2008 AMI-Partners report. With both UCE Collaboration and Hosted Collaboration, companies have the ability to build closer relationships with existing customers, expand their reach, and project a more professional image with minimal upfront cost and a low total cost of ownership (TCO).

NEC’s UCE Collaboration, a key element of NEC’s UC for Enterprise Suite, and the Hosted Collaboration service facilitate scheduled or impromptu video or web collaboration, thereby helping companies extend their reach and potentially reduce costs. Each solution allows enhanced business relationships by providing the opportunity for frequent, meaningful touch points with customers and employees. By leveraging UCE or Hosted Collaboration, businesses can ease network management issues and reduce the need for costly business travel. Both UCE Collaboration and Hosted Collaboration enable:

Frequent, meaningful contact for enhanced customer service
Remote product demonstrations
Remote technical support and training
More effective meetings compared to audio only conference
“We believe that businesses large and small are becoming more geographically dispersed and mobile than ever, driving a need to collaborate and react quickly and efficiently in order to stay competitive,” said Jay Krauser, general manager of core solutions and engineering, NEC. “As organizations look at their bottom line, applications that can help decrease costs, increase revenue or help attract and retain customers are more likely to be considered to help the overall business objectives.”

Both UCE Collaboration and Hosted Collaboration incorporate the audio, web and video components needed for live online meetings. Users only need a PC with a broadband connection to the Internet. A basic webcam and microphone are required to participate in a video collaboration session. UCE Collaboration offers the added security of residing behind the corporate firewall, while Hosted Collaboration offers the convenience of a Web-based service.

Features of both UCE and Hosted Collaboration include:

Video Conferencing – from 1 to 16 video windows open during a conference; the meeting moderator can dynamically control the video feeds to select which conference participants are visible at any time; the moderator can define who is viewed and by whom, as well as mute individual participants’ video and/or audio (if using VoIP streaming audio). The total number of participants is only limited by the number of seats purchased.
VoIP –Voice over Internet Protocol is provided to enable participants to talk and hear one another by using standard PC speaker/microphones or headsets.
Whiteboarding – a freeform whiteboard for drawing, brainstorming, and working out ideas that is shared between all conference participants.
Desktop Sharing – users share desktop or a specific application with others for them to view as they present, demonstrate a product, or provide training.
Applications/Computer Sharing – participants can work on a document, spreadsheet or presentation on one user’s computer together; users may give other participants control of their desktop.
Polling/Surveys – take instant polls and have the system provide an immediate graph of the results to be shared with the group; survey participants in detail and store results on the conference server for review after the conference session.

godlike Web Collaboration

The launch of a mini version of NEC’s SV8100 unified comms system is proving a big early success for Netco. Scores of orders have been placed after Netco took delivery of a 9.5 inch platform which has a standard 19 inch rack configuration. The new innovation delivers the same performance as its bigger brother and is suited to SMB and branch office networks due to its compact size. 

There are many sites not suited to a 19 inch rack system so this new 200-trunk/512 extension unit opens more doors and creates additional sales opportunities for dealers. Its compact size it offers the same functionality and high levels of performance as the bigger version.

The smaller system can be discreetly positioned or even wall mounted for maximum installation flexibility. Customers can take advantage of a bundle offer which features the chassis, processor and eight digital plus two analogue extensions and still have the full 512 IP ports for IP trunks/extensions.

Jointly Netco and NEC’s focus with the small form factor SV8100 chassis is to position the system where it will be best utilised – at small businesses users with its Unified Communication solution which ultimately delivers an ‘enterprise class’ quality to the SMB market easily supporting up to 500 users. The NEC SV8100 is aggressively priced (call us today for our latest low price) compared to other less-able and older systems, but with enormous scalability as your business grows.

The NEC SV 8100 supports TDM and IP extensions (using traditional and emerging VoIP Technologies such as H.323 and SIP, and also Video Calling/Conferencing and , wired or wireless endpoints, softphones, unified messaging, call centre and much more. It also provides three on-board applications and a full range of high-powered features that can be transparently shared between branches or remote locations. Individuals, departments and locations can work more efficiently by using this feature to communicate seamlessly in real time.

Businesses and Organisations demand efficient, seamless communications to enable fast decision-making and customer responsiveness. NEC’s product range, known as the UNIVERGE 360 is NEC’s approach to help small to medium-sized businesses succeed at this accelerated level by placing people at the centre of communications. The NEC SV8100 Communications Server is an integral part of this initiative brought to you in the UK by Netco, based in Luton, Bedfordshire.

Baby NEC SV 8100 System Capacities At a Glance

• 3-slot 9.5”chassis configuration
• 32 TDM ports
• 512 IP stations
• 200 trunks
• Embedded applications including
• Voicemail, ACD & Mobile Extension

The SV8100 is the ideal communication solution for almost any workplace, including:

The Small Office – Aggressively priced compared to other smaller systems, but with enormous scalability as a business grows.

The SMB – The SV8100 offers productivity and efficiency tools that are usually associated with more expensive, large corporate systems.

The Call Centre – Powerful call management software ensures customer service levels, and your workforce, are optimised at all times.

The Branch Office – These can benefit from highly cost-effective unique Netlink features – allowing multiple systems to operate as one. Netlink also offers multiple business continuity options.

The Homeworker – The latest VoIP technology ensures costs are minimised, and access to system features are maximised.

The Mobile Worker – Whether on-site or out in the field, our comprehensive mobile connectivity solutions ensure a user is contactable whenever and wherever they are. Cutting-edge features such as mobile extension are delivered with no additional cost.

Hotels and Hospitality – A range of specific features that will enhance a guest’s hospitality experience, while at the same time optimising staff efficiency.

Healthcare Environments – By simplifying and enhancing the communication process health professionals have more time to spend with patients. Response time is also improved substantially.

Specialised Professions – Legal and finance professions benefit from features such as call recording, which is effortless, easily accessed and completely secure.

Embracing the entire communication solution, from servers through desktop productivity applications to role-based business integration, NEC’s UNIVERGE 360 Unified Communications is an approach to help small to medium-sized businesses succeed and the new SV8100 puts people, rather than technology, at the centre of business communications creating ‘360 degree communication’.

godlike NEC SV8100 baby, nec, sv8100